Hi
having trouble downloading export of diagram. I get a popup note with info that document was successfully created but there is no document to be found. It worked without problems a few days ago but I have hade the same problem before that. Cookies has been cleaned away. Any ideas on what the problem might be?
Best answer by Abby S
Hi Sofia Michael Denise and Simon! Thank you for posting in the Lucid community. Our sincere apologies for the delayed response on this thread--I wanted to follow up in case this answer may still be useful to you and to provide a solution for other users who see this thread in the future.
To start please review our Export Your Lucidchart Documents article from the Lucidchart Help Center. Let me know if you have any questions about how downloading/exporting your document should work.
Once you have reviewed this article here are some specific things to check when exporting your document:
If none of these tips help please send the following details to our product support team using this form so we can take a closer look at the issue.
Hope this helps!
I have the same issue. Frustrating
This is happening to me also - did anyone answer this?
I get the same.
Success message but no sign of the PNG I asked for.
+11Hi Sofia Michael Denise and Simon! Thank you for posting in the Lucid community. Our sincere apologies for the delayed response on this thread--I wanted to follow up in case this answer may still be useful to you and to provide a solution for other users who see this thread in the future.
To start please review our Export Your Lucidchart Documents article from the Lucidchart Help Center. Let me know if you have any questions about how downloading/exporting your document should work.
Once you have reviewed this article here are some specific things to check when exporting your document:
If none of these tips help please send the following details to our product support team using this form so we can take a closer look at the issue.
Hope this helps!
I've paid for a year's subscription for my organization and now can't download the document. The instructions say to go to download in settings and update the setting to do a download and there is nothing there but a download button and when I hit that button it appears to be downloading something but nothing especially the chart I need is not there.
Also is there a user support line to call?
Thanks Wanda S.
+11Hi Wanda thanks for posting in the community! We received your ticket and one of our agents has responded via email to get some more information about what you're experiencing including your document URL a screenshot of any error messages you are getting and which troubleshooting steps you've tried. Please feel free to respond in the community or over email with that information so that we can take a closer look at what you're seeing and help you get this issue resolved.
Impossible to export to png or jpeg formats. I need to export and print in a plotter!! Really bad customer experience. :(
+14Hey Andres
Thank you for keeping this thread going! Have you tried to export on a different network or from a different device? It may also be worth trying to export using a different browser. If you are on a VPN would you care to try disabling this and trying your export again?
Thank you for your help and patience--let me know if these help!
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