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Homepage not updating, can't share documents

  • September 9, 2024
  • 4 replies
  • 25 views

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Hi,

 

For the past couple weeks my Lucidchart homepage is not updating to show the diagram names I’ve created. My work does get saved, as I can open them and see my diagram name and diagram populated. This makes it very difficult to navigate to the correct document.

 

 

I also notice that when I save my diagram, I will constantly get popups asking if I want to rename my document even though I have already set the document name and haven’t changed the name at all.

 

Finally, it seems saving the sharing settings on my document do not work. I have tried sharing a document with someone or making my document have a shareable link. But it doesn’t persist the settings.

 

Can someone please help? This is an enterprise account, if that matters.

Best answer by Kelsey Gaag

Hi @sshimizu

Thank you for the reply and apologies for the delayed response. Are you seeing this issue in your older document’s still? 

Can you send a screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Can you also  please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

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Humas1985
Lucid Legend Level 9
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  • Lucid Legend Level 9
  • September 10, 2024

Hi @sshimizu 

Kindly give a try with the basic troubleshooting and keep us posted.

Basic troubleshooting – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

 


Kelsey Gaag
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  • Lucid community team
  • September 10, 2024

Hi @sshimizu

Please let us know if the steps above helped with your issue!


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  • September 25, 2024

Thanks for the suggestions @Humas1985 @Kelsey Gaag . I went through the guide, but it didn’t seem resolve it. I eventually just deleted some old lucidchart documents (I had roughly 35 or so total), and the newer documents started displaying properly on the homepage after a few minutes. Very strange...


Kelsey Gaag
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  • Lucid community team
  • September 26, 2024

Hi @sshimizu

Thank you for the reply and apologies for the delayed response. Are you seeing this issue in your older document’s still? 

Can you send a screenshot of the associated Javascript Console output? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Can you also  please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.


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