I had an account for a year (I think) and then it expired. Recently I renewed my license under the same name. Is there any way I can retrieve my old files?
Solved
I can't find my old files after my Lucid subscription expired
Best answer by Kristy
Hi Steve
Thanks for posting in the community. If your documents are lost try:
1. You may have logged into the wrong account possibly by using single sign on while signed into a different email account. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).
2. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.
+3Hi Steve
Thanks for posting in the community. If your documents are lost try:
1. You may have logged into the wrong account possibly by using single sign on while signed into a different email account. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).
2. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
