Hello team.
I have an individual plan. Today I tried to change the user email but I am receiving this message:
Please let me know how to proceed. Thank you in advance.
Can't change email | That domain has been locked down by the account administrator
+7Hi Manfred! Thanks for posting in the community. This is occurring because the organization associated with your domain already has an Enterprise account with Lucid. They have enabled domain control to ensure all Lucidchart users in the company are associated with a single account. If you would like to join your organization's account I recommend reaching out to your internal IT team. If you believe this may be a mistake please submit a support ticket here.
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
