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Is anyone else having issues Linking Tickets together via the Lucid JIRA Integration?

K
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I just recently discovered the Lucidspark JIRA integration that lets you import JIRA tickets into a timeline like view and even create JIRA tickets by converting your cards into JIRA cards.  This has been a great way to visualize large features and project velocity and identify potential issues, however, I noticed that while the UI lets me drag a connector between JIRA cards and set the type of linking between them (E.G. blocks), the connector disappears and I receive an error message about not having permission to create or change ticket linking.

 

This is odd to me, because I can go into JIRA and manually link the two tickets together just fine and see the change reflected on Lucidspark, so the issue seems to be between Lucidspark and JIRA.  Has anyone else experienced this issue?

 

It’s almost like my Lucidspark JIRA integration is missing the required linking scope, but if that were the case I’d expect to see more people posting about this issue...

Best answer by scowley

Hi all - thank you for the reports here. My name is Spencer Cowley and I’m the Product Manager at Lucid over the Jira Cards and dependency mapping features. This is an issue we’ve had users run into once or twice before and this post helps me to know we need to add better support documentation. 

 

There are two cases when we receive this error from Jira:
 

  • 1. The user does not have permissions to create issue links in Jira (therefore, we can’t create the links from Lucid → Jira)
  • 2. The “Linked Issues” field has not been added to the Issue “screen” in Jira for that project/issue type. 

My assumption in many of these cases, #2 is what is causing the issue. This article walks through the steps to add a field to the screen. Specifically, you will want to look to add the “Linked Issues” field to the project that is having issues with linking. This is what it may look like: 

Screenshot 2025-02-14 at 7.49.00 AM.png

We aren’t sure why Jira allows you to create linked issues from Jira but not via their API when the “Linked issues” field isn’t added to their screen. We’ve reported this as a bug to them in the past but I will also follow up again.

 

Please let me know if you have any additional issues after trying these steps. I appreciate your patience with us as we update our documentation!

 

Thanks,

 

Spencer Cowley

 

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Humas1985
Lucid Legend Level 9
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  • Humas1985Lucid Legend Level 9
  • Lucid Legend Level 9
  • February 12, 2025

Hi ​@kblagg,

Could you please confirm whether you're currently utilizing the Lucidspark Boards Connector for Jira?

If so, I recommend switching to Lucid Cards for Jira instead For admins: Configure Lucid Cards for Jira – Lucid.

Then again, if you're already using Lucid Cards, try disconnecting and then reconnecting the Jira integration within Lucidspark and give a try.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Huma || Lucid Legend
K
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  • kblagg
  • February 12, 2025

​@Humas1985 , thank you for your reply.  I am currently using the Cards for Jira - Lucid integration.

 

You can see my integration verified on the JIRA end here:

 

I will give a disconnect and reconnect a try and report back.

K
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  • kblagg
  • February 12, 2025

​@Humas1985 I disconnected my Lucid Cards for Jira and reconnected it but the issue persists:
 

 

I noticed when I was reconnecting my account this time that the permissions being granted to the integration don’t list issue linking.

And issue link writing is a separate scope that must be requested by the integration, but I don’t know if the above list of permissions is generated automatically based on the scopes requested or is manually written.

C
1 person likes this
  • C
    cgodfirnon
C
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+1 I’m running into the same issue

K
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  • K
    kblagg
scowley
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  • scowley
  • Lucidite
  • February 14, 2025

Hi all - thank you for the reports here. My name is Spencer Cowley and I’m the Product Manager at Lucid over the Jira Cards and dependency mapping features. This is an issue we’ve had users run into once or twice before and this post helps me to know we need to add better support documentation. 

 

There are two cases when we receive this error from Jira:
 

  • 1. The user does not have permissions to create issue links in Jira (therefore, we can’t create the links from Lucid → Jira)
  • 2. The “Linked Issues” field has not been added to the Issue “screen” in Jira for that project/issue type. 

My assumption in many of these cases, #2 is what is causing the issue. This article walks through the steps to add a field to the screen. Specifically, you will want to look to add the “Linked Issues” field to the project that is having issues with linking. This is what it may look like: 

Screenshot 2025-02-14 at 7.49.00 AM.png

We aren’t sure why Jira allows you to create linked issues from Jira but not via their API when the “Linked issues” field isn’t added to their screen. We’ve reported this as a bug to them in the past but I will also follow up again.

 

Please let me know if you have any additional issues after trying these steps. I appreciate your patience with us as we update our documentation!

 

Thanks,

 

Spencer Cowley

 

Spencer Cowley - Product Manager - Lucid
C
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Hi Spencer,

 

I had an admin add ticket linking per the article you linked and that seems to have done the trick!

 

Thank you!

scowley
K
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  • scowley
    scowley
  • K
    kblagg
scowley
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  • scowley
  • Lucidite
  • February 14, 2025

Glad to hear it! If you have any other issues, don’t hesitate to reach out :) 

Spencer Cowley - Product Manager - Lucid
K
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  • kblagg
  • February 14, 2025

Hi ​@scowley ,

 

Thank you for reaching out.  I let our JIRA admin know and they were able to update our project accordingly.

I’ve confirmed the issue is resolved!!

 

Thank you!

scowley
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  • scowley
    scowley
J
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  • jkew
  • April 16, 2025

Same issue. I’ve reconnected the integration, and in the recent past I’ve been able to link Jira cards within Lucid, but now every time I try to link an issue in Lucid it only gives me the black, basic line instead of the JIRA integration popup which allows me to choose the link type.

If I manually create a link in Jira and sync it in Lucid it will show up.

This is a big loss for me; since the real value in using the Lucid/Jira integration is being able to create and visualize dependency chains.

scowley
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  • scowley
  • Lucidite
  • April 22, 2025

Hey ​@jkew - sorry to hear you’re running into issues here. Have you had a chance to try the instructions I linked above to resolve the issue? Let me know if you still are running into the problem after trying those steps!

Spencer Cowley - Product Manager - Lucid
J
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  • jkew
  • April 22, 2025
scowley :

Hey ​@jkew - sorry to hear you’re running into issues here. Have you had a chance to try the instructions I linked above to resolve the issue? Let me know if you still are running into the problem after trying those steps!

Yeah. I just tried again and the feature now works (without any known changes on my end, but verifying I had the correct JIRA project permissions). I suspect this was a temporary bug in lucid chat, a bug in JIRA cloud, or something. Please add this functionality to some integration tests going forward.

scowley
1 person likes this
  • scowley
    scowley
scowley
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  • scowley
  • Lucidite
  • April 24, 2025

​@jkew glad to hear it is working now and we appreciate the feedback. I’ll discuss with our development team regarding additional opportunities for tests to ensure the functionality is consistently stable. 

 

Please let me know if you run into any more issues or feedback!

Spencer Cowley - Product Manager - Lucid

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