+1I just importet a Visio document to LucidChart, and it seems that some weird grey overlay was added This overlay does not appear when the file is opened in Visio.
Is it some setting that i have set up incorrectly, or is it maybe something unique to Visio imports? I have not seen it before.
Any help would be appreciated.
Example:
Best answer by Kelsey Gaag
Hi
Please let me know if you have any additional questions or concerns!
+20Hi
Could you please review the troubleshooting checklist and identify any items that don't pertain to your situation / aren't satisfied in your case?
Troubleshooting tips for Visio import for Lucidchart | Community
cannot paste image or import visio file | Community (lucid.co)
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+16Hi
Thank you for your post! Can you verify that the background color in your document settings is set to white? It’s possible your import changed the background color. You can access the document settings by going to File > Settings.
+1Hi again
Thanks for the feedback! The problem still persists, so let me try to go through your suggestions!
I went through the troubleshooting steps one by one. It unfortunately didn’t fix it. This is the most important notes:
The background color is set to white, which i imagine is the default selection - since i haven’t changed it myself.
I hope that can narrow the problem in some. Thanks again!
+16Hi
Please let me know if you have any additional questions or concerns!
+1Hi
That seems to have been the culprit! After i turned it off, the overlay disappeared!
Thank you very much for your help!
+16A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
