Hi I use Lucidspark from the mobile version and some days ago the background grid disappeared I tried to deactivate and reactivate the grid option and also to uninstall the app but nothing changed does someone know how can I resolve?
Solved
The grid is not displayed
Best answer by Leianne C
Hi @leonardo.borgatti.07 thank you for posting in the community! I see that you have submitted a support ticket regarding this issue and someone from our team has answered. Please continue to work with our team to troubleshoot the issue.
For anyone with a similar issue you should be enable the grid by pressing the More menu and selecting board settings > show grid.
If you are still experiencing issues after trying this step could you please submit a support ticket via this link and include any relevant screenshots of the issue? This will help us take a closer look and troubleshoot further. Thank you!
+15Hi @leonardo.borgatti.07 thank you for posting in the community! I see that you have submitted a support ticket regarding this issue and someone from our team has answered. Please continue to work with our team to troubleshoot the issue.
For anyone with a similar issue you should be enable the grid by pressing the More menu and selecting board settings > show grid.
If you are still experiencing issues after trying this step could you please submit a support ticket via this link and include any relevant screenshots of the issue? This will help us take a closer look and troubleshoot further. Thank you!
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