+1Hi there,
I recently started using Lucid Chart to create 3 documents. I then convinced my company to purchase me a full Individual licence and I upgraded my account.
Now the 3 documents I created have disappeared and I really need them back.
Can anyone help?
Robbie
Best answer by Leianne C
Hi
If you are still unable to locate your documents after trying those steps, please don’t hesitate to let me know and I’d be happy to assist further!
+15Hi
If you are still unable to locate your documents after trying those steps, please don’t hesitate to let me know and I’d be happy to assist further!
+1I’ve not had any luck retrieving the documents.
I’m using the same account for my Individual Plan as I was for the Free Plan - the documents just disappeared after I upgraded the account
+15Hi
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