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Lucid Chart integration with confluence issue

  • January 18, 2021
  • 1 reply
  • 16 views

Karthick J

We have upgraded the Confluence version to 7.4.6 ( Datacenter setup). Post that we lost connectivity to LucidChart. While inserting a lucid chart image we are getting a below error.

Error : Please adjust firewall : Lucidchart Plugin

https://lucid.app is unreachable from your confluence server host.

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Eric R
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  • Lucid support team
  • 343 replies
  • January 18, 2021

Hi Karthick thanks for posting in the Lucidchart Community! We will help you with this issue through the support ticket you submitted earlier.

If anyone else is running into a similar issue please submit a ticket via this form and our support team would be happy to help you via 1:1 troubleshooting. 


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