I have a corporate license, but when I try to create a document, Lucid says I need a license.
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Corporate License
+1Best answer by Abigail M
Hi Linda, thanks for posting in the community!
It looks like you have been added to your organization's account; however, you are listed as a view-only (unlicensed) user on that account. If you would like edit access, please request a license via the popup that appears when you sign in. You can also open a document and click on the orange banner at the top of your document.
Please let me know if you have any additional questions or concerns!
+7Hi Linda, thanks for posting in the community!
It looks like you have been added to your organization's account; however, you are listed as a view-only (unlicensed) user on that account. If you would like edit access, please request a license via the popup that appears when you sign in. You can also open a document and click on the orange banner at the top of your document.
Please let me know if you have any additional questions or concerns!
+1Thank you for your reply. My teammates did not have to do this. Once they logged into Lucid using SSO (which I did as well), they were able to use the templates. Do you still recommend I request a license?
+7Hi Linda, yes, you will need a license to use templates and your user does not currently have a license assigned.
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