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Line connectors lose connection when grouped with text


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Hello,

I wanted to reach out and check whether this is considered a bug or not.

I am using “lines between boxes”, where I am denoting software applications and the interfaces between them.  I am using an extra text component as the “text” on a line connector is not good enough for what I need.

I connect a line between two boxes, and when I move each box the line adjusts with the new locations of either box.   When I then “Group” the line with the overlaid text the connection between the line and the boxes are lost.  Meaning that when I then move either box the connector line does not move.  So if I am adjusting the diagram to accommodate different things the link between boxes is lost. Which is annoying.

Is this a bug or a “feature”? 

Thanks for your help in advance.

Kind regards,

Mark

Best answer by Zuzia S

Hi ​@MarkTerrington, thanks for your post and thank you ​@Eric Padron for your amazing suggestions!

Indeed, the line being grouped with the text prevents it from adjusting to the shape’s placement and placing a shape between two shapes is the most accurate workaround for what you are trying to achieve at the moment. 

We’re very interested in your feedback and committed to continually improving our products. Please first search the Product Feedback section of this community (with the filter Topic Type = Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request.

If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience.

Finally, when it comes to fully vertical text, please make sure to upvote and comment the idea created below: 

https://community.lucid.co/ideas/how-do-i-rotate-the-text-on-a-line-in-lucidchart-857

Thanks so much again for sharing your experience! Let us know if you have any more questions.

Cheers!

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Eric Padron
Lucid Legend Level 5
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  • Lucid Legend Level 5
  • March 26, 2025

Hey ​@MarkTerrington looks like you're coming up against a limitation here. Just curious, what is it about the standard text on line connector that is not viable in this situation? We may be able to come at this problem from a different angle depending on your needs.


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Hi ​@Eric Padron thanks for your reply.

Some of it is pretty basic.  On some I wanted to have a background colour to the text to make it stand out a little more, with an opacity on the background but not the text.

Other times it is as simple as having vertical text on a vertical line.  Currently I cannot see ways to rotate the text to keep aligned with with line.

I would say the vertical text is the main one, as I am building a software landscape and having to denote all interfaces between systems - so not being able to have vertical text on a vertical line makes things a little messy.   I am sure I have missed a basic button to enable this, but I cannot find such a thing, so having to revert to a combination of text and line. 

Thanks for your help in advance.

Kind regards,

Mark


Eric Padron
Lucid Legend Level 5
Forum|alt.badge.img+9
  • Lucid Legend Level 5
  • March 26, 2025

Got it. Given the need for text rotation and background opacity while keeping the nodes connected, you could hack it by inserting a shape between the two shapes. This would then give you full control over the appearance of the text, orientation, and background of the inserted shaped containing your shape, without the need to group (break the connection). One of the downsides of this approach is if you end up moving the shapes around the canvas, there is an additional move needed, but the nodes remain connected. Take a look below:
 

 


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Hi ​@Eric Padron 

Background opacity and colour isn’t a big thing, it’s the vertical text being the main “ask”. 

What you’ve suggested is basically what I am doing and what I mentioned in my initial post.

Thanks,

Mark


Eric Padron
Lucid Legend Level 5
Forum|alt.badge.img+9
  • Lucid Legend Level 5
  • March 26, 2025
MarkTerrington :

Hi ​@Eric Padron 

Background opacity and colour isn’t a big thing, it’s the vertical text being the main “ask”. 

What you’ve suggested is basically what I am doing and what I mentioned in my initial post.

Thanks,

Mark

Sort of. The difference here is that instead of grouping text with the connector, we bisect the connector with a shape. No need to group.


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@Eric Padron Yes, I stopped grouping the text with the arrow as the connection was more important that the associate name of the arrow..


Eric Padron
Lucid Legend Level 5
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  • Lucid Legend Level 5
  • March 26, 2025

@MarkTerrington Understood. I think you have a really good candidate here for a feature update. You have my vote :)


Zuzia S
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  • Lucid support team
  • March 28, 2025

Hi ​@MarkTerrington, thanks for your post and thank you ​@Eric Padron for your amazing suggestions!

Indeed, the line being grouped with the text prevents it from adjusting to the shape’s placement and placing a shape between two shapes is the most accurate workaround for what you are trying to achieve at the moment. 

We’re very interested in your feedback and committed to continually improving our products. Please first search the Product Feedback section of this community (with the filter Topic Type = Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request.

If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience.

Finally, when it comes to fully vertical text, please make sure to upvote and comment the idea created below: 

https://community.lucid.co/ideas/how-do-i-rotate-the-text-on-a-line-in-lucidchart-857

Thanks so much again for sharing your experience! Let us know if you have any more questions.

Cheers!


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