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Your first stop: Troubleshooting solutions for admin issues

  • 20 November 2023
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Are you experiencing an issue as an admin? We’ve built this repository of problems and solutions to save you time and hassle. 

 

We recommend following these steps in this order for the fastest resolution and best support experience:

  1. Visit our help center to view comprehensive documentation on each feature and common troubleshooting steps
  2. Browse this post to view our comprehensive documentation on frequent issues and troubleshooting tips and tricks.
  3. Search Support > Admin Questions area of the community to see if others have experienced this issue and a solution was provided.
  4. Lastly, please write a community post so our team can help you! 

 

Start here:

Common admin questions

 

Common integration questions

 

Confluence

 

Admin updates or bugs

Don’t see an article that addresses your problem? Next, review this community post on creating a support post: 

 

Please note: If the issue you’re experiencing is actually the intended behavior of a product or feature, and you’d like to give us feedback on your experience, we’d love to hear from you in the Product Feedback area of the Lucid Community!