I have taken over updating my teams org charts, however the changes I make on our data source are not updating on the lucid site. The previous owner has transferred ownership to me, and I ensured I am using the correct data source. I’ve refreshed the data set several times, and made sure the changes were saved in the data source (Google Sheets). I would prefer to avoid replacing the data source and potentially cause a bigger problem.
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Hi
Ensure that you are using a live data source like Google Sheets and not a static upload.
Static uploads won't update automatically.
Check this help article -
One more point to verify would be, some features like automatic data refresh might be limited by your Lucidchart subscription level
Kindly have a check on this part - https://help.lucid.co/hc/en-us/articles/360056903132-Lucidchart-Plans
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
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