I created a timeline and after increasing the size of the timeline parts it wouldn't load after a little while.
Solved
My Lucidchart document is not loading
Best answer by Leianne C
Hi @melissa s thanks for posting in the Lucidchart Community. As a first step could you try connecting to a different network? Could you please also try opening the document in a private or incognito window? This temporarily disables cookies caching and browser extensions - if the documents load in this window one of those items is likely causing the issue.
Could you send the following information so I can take a closer look?
- The URL to your document.
- A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
If you have any additional questions please let me know. Thank you!
+15Hi @melissa s thanks for posting in the Lucidchart Community. As a first step could you try connecting to a different network? Could you please also try opening the document in a private or incognito window? This temporarily disables cookies caching and browser extensions - if the documents load in this window one of those items is likely causing the issue.
Could you send the following information so I can take a closer look?
- The URL to your document.
- A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
If you have any additional questions please let me know. Thank you!
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