Hi All, I am trying to recover past documents that was associated to my Google GMAIL Account - for some reason LUCIDChart does not have my files and access correctly setup. Can anyone inform how to contact Lucid Service Support to review the incident / issue?
Solved
Missing files and documents from my account
Best answer by Ambar D
Hi
Since your request will require back-end help from our support agents to recover files, the best method would be to submit a ticket. For your convenience, I’ve gone ahead and converted your request directly to a private support ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account.
Please refer to that email for further correspondence regarding recovering your documents and account access, but feel free to explore the Lucid Community for other product questions! We’re happy to help!
+8Hi
Since your request will require back-end help from our support agents to recover files, the best method would be to submit a ticket. For your convenience, I’ve gone ahead and converted your request directly to a private support ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account.
Please refer to that email for further correspondence regarding recovering your documents and account access, but feel free to explore the Lucid Community for other product questions! We’re happy to help!
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