An error exists on this page (export to PDF fail)

Hi @Cory M , thanks for posting in the Lucid Community! I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Hi Amelia,

I am having the same issue that Cory reported.  Interestingly, it does not appear that this is occurring on all of my documents.  Of course, the one that I need is the one that it’s happening with.😆

Hi @darren frank, thanks for adding to this thread! Currently, this appears to be a bug with Adobe Acrobat and our dotted lines. Are you able to use Chrome and/or adjust your dotted lines to be solid if you have any dotted lines in your diagram? 

Hi Amelia,

Thanks for the suggestion.  I went back and made my line solid, but I’m still getting the error message.  Previously, I would see part of my drawing with several parts missing, now the page is entirely blank other than my title block.

I was able to use Chrome to print my drawing to send to the techs in the field, but it cuts off the edges, so it’s not something I can distribute beyond field techs.

Let me know if you have any further suggestions.

Thanks again!

Hi @darren frank, thanks for letting me know, I apologize that workaround wasn’t helpful for you. I would recommend using Chrome for the time being, and then refer to Export Your Lucid Documents for more information on how to adjust settings to ensure that the edges of your document are not cut off while our developers continue to work on this issue.

Same issue. An engineer of mine made all the lines solid and one of my designs worked on his MAC. I am in Windows and it does not work. I am also converting to open with Adobe Pro V 24.003.20112 64bit. I tried defaulting to a previous version before 09/10/2024 but dont think I can on a work laptop.

update: Actually never mind, changing all lines to solid did work. I may have missed a line on my first attempt. This is great for now but will be very excited for a fix soon.

Hi @Cory M, thanks for adding that context! I’m glad to hear that converting your dashed lines to solid lines work for you. Stay tuned for an update on this thread!

Well, today is a new day!  I tried again and it worked - dotted lines and all!🤷🏼

Hi,

I am a new user in lucidcharts, amazing product by the way. I have the same problem that I can't export to PDF. I have one document of big diagrams but now I can't export them to PDF. Do I need to open a new topic?

Best Regards,

J.Rios

Hi @pichonis, thanks for adding to this thread! Can you please try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.

Alternatively, sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.

If the issue persists, would you please send a screenshot of the error message you are receiving? I appreciate your help and patience!

Hello, ​@Amelia W

My team and I are still having this problem. We need to export flowcharts in PDF format to send and consolidate deliveries of our projects to clients, but the functionality is constantly showing errors. We tried to export in other formats (JPEG and PNG), but these are also showing errors.

When is the definitive fix expected?

This is really impacting our relationship with our clients.

Hi ​@paolo, thank you for adding to this thread! A fix was released for the line error in Adobe Acrobat that users were previously experiencing in this thread.

Would you please send a screenshot of the error message you are receiving? I would also recommend following the troubleshooting steps as outlined in our Troubleshooting: Export or print a document article from the Lucid Help Center, if you haven’t completed them already.

I appreciate your help and patience!

Hi ​@Amelia W, 

Thank you for your quick response!

Below is a screenshot of the error. It appears when the platform tries to generate the PDF file. The file is not even downloaded (i.e., it is not an error opening the PDF, but rather generating it).

Hi ​@paolo, thank you for providing that screenshot! Can you please confirm which troubleshooting steps you have completed thus far? This will help me eliminate some potential causes.

Additionally, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.