I have a few users that have left our organization. I have removed their Lucid license and transferred their content to another user. However, their account remains in the organizational group.
If I understand it correctly, they may then still have limited access to some documents. Is this right?
How do I remove them from the group?
Should I just delete the account?
Best answer by Hannah
Hi
Thank you for posting in the Lucid Community!
After removing a license from a User, they become a Limited Access User. If you have transferred their documents from their User, they will no longer be able to view these documents. If you would not like them to access your Account at all, I suggest deleting their User. You can achieve this following the steps outlined in this Help Center article.
Alternatively, here are the steps to remove a User from an Organizational Group.
Hope this helps!
+21Hi
When a user remains part of an organizational group in Lucidchart, they may still retain limited access to certain documents.
Simply removing the user from the group should effectively restrict their access to sensitive documents.
To know more - Lucid admin panel: User management – Lucid
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hi
Thank you for posting in the Lucid Community!
After removing a license from a User, they become a Limited Access User. If you have transferred their documents from their User, they will no longer be able to view these documents. If you would not like them to access your Account at all, I suggest deleting their User. You can achieve this following the steps outlined in this Help Center article.
Alternatively, here are the steps to remove a User from an Organizational Group.
Hope this helps!
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