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Lucidscale accounts can't import AWS acccounts


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Theres a new update with LucidScale now it makes you directly launch the cloudformation template when you select use new cross-account role, and then it never lets you press next even when launching the CF template. Please fix this or atleast let us input the ARN again

Best answer by Leianne C

Hi ​@Nav, thank you for posting in the community and Aparrish for helping here! Would you mind sharing a brief description of the steps taken leading up to the issue?

For example, are you accessing this via the ‘+ Import AWS data’ button under the Accounts tab?

Alternatively, are you doing this via the Credentials tab and clicking ‘+ New Cross-Account Role’? 

If possible, please also share any relevant screenshots - this will help us take a closer look at the issue you’re experiencing. Thanks! 

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aparrish
Lucid Legend Level 6
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  • Lucid Legend Level 6
  • April 5, 2025

@Nav This could be due to an outage rather than an update. Please submit a ticket to the Product Support team. Here is a link with information to add in your support ticket: 

 


Leianne C
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  • Lucid support team
  • April 7, 2025

Hi ​@Nav, thank you for posting in the community and Aparrish for helping here! Would you mind sharing a brief description of the steps taken leading up to the issue?

For example, are you accessing this via the ‘+ Import AWS data’ button under the Accounts tab?

Alternatively, are you doing this via the Credentials tab and clicking ‘+ New Cross-Account Role’? 

If possible, please also share any relevant screenshots - this will help us take a closer look at the issue you’re experiencing. Thanks! 


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