How come when I view my creation it is so tiny, especially the font in the text boxes? Even when I use 96 font I can’t see it unless I zoom way in. I have tried to enlarge everything but it still appears small and unreadable when presented.
Solved
Changing zoom level
+1Best answer by Leianne C
Thanks for sharing the support pin,
As an example, the screenshot below shows the default sticky note size compared to the size of a textbox in your document - the small yellow objects are the sticky notes.
To fix the issue you are seeing, I would recommend changing the size of your text to 10pt, then dragging a selection box over all the objects in your document and resize it so that you can view the text comfortably around 50-75% zoom.
I hope this helps! Feel free to let me know if you have any questions.
+15Hi
If possible, can you please share the temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing.
For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.
Thank you in advance for your help!
+1I figured out the objects but I cannot get the font to get big enough to read it. I disabled WebGL as an attempt at a solution but that did nothing. I have it at 96pt at it is still super small.
+15Thanks for sharing the support pin,
As an example, the screenshot below shows the default sticky note size compared to the size of a textbox in your document - the small yellow objects are the sticky notes.
To fix the issue you are seeing, I would recommend changing the size of your text to 10pt, then dragging a selection box over all the objects in your document and resize it so that you can view the text comfortably around 50-75% zoom.
I hope this helps! Feel free to let me know if you have any questions.
+1Thank you! That helped with the objects but you definitely cannot read the text without zooming in big time.
+15Thanks for giving that a try,
Adjusting your content to match the default zoom level and font size will help with customising your font sizes. If you find that 10pt font size at 75% zoom is too small, you can easily adjust this to suit your use-case.
I hope this helps! If you’re still experiencing issues with the font sizes in your document, please share a screenshot and brief description so that we can take a closer look!
Alternatively, if you prefer to discuss this in a private support ticket, please feel free to submit a ticket via this form and someone from our team would be happy to assist. Thank you!
Hi. I’m having a similar problem and troubleshooting hasn’t helped. My PIN is BviX67euTB72. As far as I can tell, my document is in a 9 pt font. I created it at 100% and it filled my landscape page with half-inch margins. I don’t know what I hit, but suddenly the size decreased and when I try to print, it will not fill the page. I tried your above suggestions - dragging a selection box, changing the font size to 10pts, and then viewing it at 75%. No change. This happened once before and eventually I was able to get the size issue corrected - don’t ask me how - but doing it that way means I have to move everything manually. Please help.
+9Hi
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