Hello,
I’m sorry if this topic has come up before. I have a template made and imported my data. Because our org chart is not “typical” to LucidChart standards, I’ve had to do a workaround with my data, which was suggested by a customer service assistant. Now I have lines that I do not need, and the functions to delete them are grayed out and not accessible. I really enjoy the template option. Unfortunately, it seems like there’s not much you can do with it. I can only extend my lines so much, and can’t edit ANYTHING. I have done ALL the courses, earned my badge, watched every YouTube video tutorial, read every article, and reached out to customer service multiple times. Lucidchart has really amazing options, which is why my employer paid for this. I am suggesting that you offer the same features on templates as many companies don’t have a standard org chart. I have spent so much time just trying to figure this out. It seems it was supposed to be extremely easy, but too much has been done or not done to make it more complicated than it should be.
For now, how can I delete a line in a template? It is not due to imported data. There is absolutely no information anywhere as to where I can get a usable answer. Please consider my feedback and I would appreciate it so much if I can get an answer for this. Also, I think giving more options as far as shapes go in your templates would be much better as well. Thank you!
