Payment processing fails

Question

Hi,  I am trying to process subscription payment for trial. However the page freezes for long and nothing happens?. Any solutions? I tried the same on laptop and tablet and same results, thank you,

Zuzia S · Accepted Answer

Hey ​@lukoilski, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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