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Lucid to Visio Export not working as expected

  • June 25, 2024
  • 1 reply
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Hello There.. !  I have weird behaviour to ask here. 

We have imported our Visio templates in Lucid chart and exported them back as “.vsdx” extensions. We use these visio templates on our web app to show real time data on Visio templates.

Everything was well when we verified this import / export of Lucid to Visio untill 14th June.

Once Visio software was pulled back, our visio exports from Lucid stopped opening in browser with real time data. 

It gives error as Microsoft Visio Viewer not able to complete this operation.

 

Can someone advise here ? It’s kind of urgent.

Best answer by Eric R

Hi @Sheetal, it looks like @Aubrey M from our product team has responded on the other thread you asked this question on, so I would recommend to continue troubleshooting this with her on that thread instead. 

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Eric R
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  • Lucid support team
  • June 28, 2024

Hi @Sheetal, it looks like @Aubrey M from our product team has responded on the other thread you asked this question on, so I would recommend to continue troubleshooting this with her on that thread instead. 


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