Why I can't copy connectors going to assisted layout containers?

Question

I have the following case:I create a base diagram, that other people have to copy and add somethjing to it	I use a few containers with “assisted layout” and a bunch of arrow “connecters” between the elements inside of them	When I copy the diagram or duplicate tab, all the connectors going to containers with assisted layouts are goneI tried to use master page, locking, unlocking, removing all layers, nothing works, I always loose all the connectors between elements.

Zuzia S · Accepted Answer

Hi ​@mpiatkowski, thank you for your post and I am sorry that you are experiencing issues, and thanks ​@aparrishfor chiming in! Let’s try a few troubleshooting steps in this thread first to have a better understanding of the issue together.​@mpiatkowskiI tried to reproduce the issue you are experiencing and I was not able to.Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.Additionally,WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post.If the issue persists then, could you please provide the following information in order for me to have a look?:Screenshots encompassing the entire screen illustrating steps leading up to the issue.A temporary Document SupportPINfor this document.ThisPIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a SupportPINin this Lucid Help Center article:Generate a Lucid SupportPIN.Thanks for your help and patience!

aparrish · Answer

​@mpiatkowskiit sounds like you might be experiencing a glitch with our software. We'd love to take a closer look. Would you mind contacting our Support Team viathis formso that they can look into the matter for you? Including a screenshot or screen recording and a detailed description of the issue with the URL to your doc would be super helpful.Thanks in advance for your help and patience!

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