Text appears hazy in Lucid document

Thanks for the suggestions Ambar.

• Incognito mode didn’t yield any better results
• Disconnecting the VPN didn’t yield any better results
• Using Google Chrome; everything is always up to date.
• Any font I select is Lucid is blurry… even the default Lucid fonts
• Browser is set at 100%
• All other fonts any any other web page look perfectly fine. Its just the text in Lucid Spark that looks blurry… not interface components, but content on the board (even text in images).
• Its as though there’s some anti-aliasing making all the letterforms a bit blurry on the edges… regardless of Zoom level.

This side-by-side comparison is a screenshot of text in this support thread, compared to larger text in Spark. You can see how the text on the right looks fuzzy in comparison. 

Thank you ​@chrismagdelain for confirming that those steps did not resolve this and for the screenshots for reference. 

To take a look at your document, can you please send me a temporary Support PIN for this document?

This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so it is safe to share in this thread.

Sorry for the hassle - thanks for your help and patience here as I continue looking into this!

I have the same exact issue irrespective of which browser i use. 

Also tried all steps mentioned in the previous messages.

 

Hi ​@MartinD, thanks for adding to this thread and I’m sorry that you’re experiencing trouble with this. 

Can you please confirm whether you’ve tried each of the following?

• Can you try toggling WebGL off? This can be done by going to View > Rendering > Use WebGL and un-selecting this option. If your text still isn’t appearing as you expect, WebGL might be causing an issue with the graphics card on your computer.
• Opening your board in a private or incognito Google Chrome window to help us narrow down the potential cause. For help with opening an incognito window, please see this community post.
• Connecting to a different network or disconnecting from your VPN (if applicable).

If you’ve tried the above steps and the issue persists, would you mind sending me the following information so I can take a closer look?

• Can you confirm what font you are using? Is the font you are experiencing this with a custom font? 
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you!

Hello, thanks, i tried using chrome in incognito without webgl and the text is still blurry.

The font i was using is Arimo

Here is a screenshot of the Java console:
 

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Hi ​@MartinD, thanks for following up here with that information!

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.