Text appears hazy in Lucid document

Hi ​@aarabimian, my apologies for the delay here as I raised this with our teams for further investigation. Thank you for this screenshot and additional detail. I can certainly see what you’re referring to here, but unfortunately our team has been unable to reproduce after looking closer at your account. 

I know you mentioned that this problem persists in your home network and university network. Are you by chance using the same device in either network? Would you have the chance to try this on a different device?

Thank you for your patience and sorry for the hassle here as we continue investigating!

Blurriness is happening to me as well — in Lucid Spark. No shadows applied to any text. I’ve updated browsers, toggled OpenGL rendering. It was not always this way… something changed. 

Hi ​@chrismagdelain, I’m sorry you’re also having trouble with this. Would you mind confirming whether this is one specific document, or across multiple documents in your account? Additionally, would you mind confirming which font you are using? 

Can you please send the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

You can see the post-its on the left are blurry… compared to the text in the javascript console to the right.

Hi ​@chrismagdelain, thank you for your reply and screenshot! Are you seeing this only within this specific document, or across multiple documents in your account?

Would you mind trying the following steps and confirming if they resolve the blurry text?

1. Opening your document in a private or incognito window. For help with opening an incognito window, please see this community post.
2. Connecting to a different network or disconnecting from your VPN (if applicable)
3. Checking that you're using the most recent version of your browser. Lucid is optimized for Google Chrome. For best performance, we recommend using Chrome.
4. Does selecting a new font eliminate the blurriness? Certain fonts may be incompatible with your device.
5. Ensuring that your browser zoom settings are at 100%. To check and update these settings in Google Chrome, select the three-dot menu in the upper-right corner (next to your profile icon).

If the above steps do not resolve your problem, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so it is safe to share in this thread.

Thanks for the suggestions Ambar.

• Incognito mode didn’t yield any better results
• Disconnecting the VPN didn’t yield any better results
• Using Google Chrome; everything is always up to date.
• Any font I select is Lucid is blurry… even the default Lucid fonts
• Browser is set at 100%
• All other fonts any any other web page look perfectly fine. Its just the text in Lucid Spark that looks blurry… not interface components, but content on the board (even text in images).
• Its as though there’s some anti-aliasing making all the letterforms a bit blurry on the edges… regardless of Zoom level.

This side-by-side comparison is a screenshot of text in this support thread, compared to larger text in Spark. You can see how the text on the right looks fuzzy in comparison. 

Thank you ​@chrismagdelain for confirming that those steps did not resolve this and for the screenshots for reference. 

To take a look at your document, can you please send me a temporary Support PIN for this document?

This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so it is safe to share in this thread.

Sorry for the hassle - thanks for your help and patience here as I continue looking into this!

I have the same exact issue irrespective of which browser i use. 

Also tried all steps mentioned in the previous messages.

 

Hi ​@MartinD, thanks for adding to this thread and I’m sorry that you’re experiencing trouble with this. 

Can you please confirm whether you’ve tried each of the following?

• Can you try toggling WebGL off? This can be done by going to View > Rendering > Use WebGL and un-selecting this option. If your text still isn’t appearing as you expect, WebGL might be causing an issue with the graphics card on your computer.
• Opening your board in a private or incognito Google Chrome window to help us narrow down the potential cause. For help with opening an incognito window, please see this community post.
• Connecting to a different network or disconnecting from your VPN (if applicable).

If you’ve tried the above steps and the issue persists, would you mind sending me the following information so I can take a closer look?

• Can you confirm what font you are using? Is the font you are experiencing this with a custom font? 
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you!

Hello, thanks, i tried using chrome in incognito without webgl and the text is still blurry.

The font i was using is Arimo

Here is a screenshot of the Java console:
 

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Hi ​@MartinD, thanks for following up here with that information!

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.