lucid.app can't share or collaborate with lucidgov.app

Question

Steps to reproducelogin to lucid.app	open a document your user owns	Click “Share”, enable sharable link, copy link	Open new browser (e.g. different Chrome profile or entirely different browser, like Firefox), login to lucidgov.app	paste link in that lucidgov.app user’s browser tabExpected result: lucidgov.app user can see the documentActual resultredirected to sign up page	Attempt to login (despite already being logged in), get redirected to “https://https//lucidgov.app/saml/sso/YourGovOrg?idpHash=someHash”. Note the double https, one with a missing colon.

Abby S · Answer

Thanks for posting in the community Niels.

You are correct that it is not possible between lucidgov.app and lucid.app. This is because sharing documents, boards, and models is secured, so users in the FedRAMP environment are able to share documents with other FedRAMP users only. To learn more about sharing, check out our Share with collaborators in Lucid article.

We’re very interested in your feedback and committed to continually improving our products. If you’re willing to share, we’d love to have more details about your use case for sharing across the two product instances posted in the Product Feedback section of the community - from here, other users can upvote it and add details of their own.

For more information on how Lucid manages feedback via this community, take a look at this post.

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