Issue with gradients of Transparent color in Lucid

Question

There seems to be a bug related to 2-color linear gradients, where one of the colors is Transparent. (This probably applies to all gradients of any number of colors, but I’m not going to test everything...)

When one of the colors is the Transparent option, it seems to display as a low-opacity black. It doesn’t make any sense, but it’s easy to reproduce.

draw a box, set the fill color to white
change the fill style to linear
remove the middle color (I think linear gradients always start with 3 colors)
change one of the colors to white
start to change the other color to Transparent, but don’t even click the “color”. Just point at it.

I have created an open-to-everyone chart that shows exactly what I did and how I worked around it.

So I’m really reporting two bugs here.

The above.
I regularly need to use the same colors at different opacity values. I can create them, but then they’re just shown in the table of custom colors without any label or indication of opacity. This is completely useless, so I end up having to create another custom color every single time. If the one I pick matches one that’s already there, it uses that, but that doesn’t help.

alison cheney · Accepted Answer

Hi ​@Seth Dillingham,Thank you for posting in the Lucid Community, and for being very thorough!I was able to test in a Lucidchart document of my own and reproduced the issue you are experiencing.I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.We are very interested in your feedback and committed to continually improving our products. If you’re willing to share, please first search the Product Feedback section of this community(with the filterTopic Type=Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request. If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own. Finally, for more information on how Lucid manages feedback via this community, take a look at this post:What happens to my feedback? | CommunityThank you for your help and patience.

aparrish · Answer

​@Seth DillinghamOne possibility I see is that the complexity of your selection is overwhelming Lucidchart's processing capabilities, particularly when it comes to rendering transparency.Numerous effects can strain the system.To troubleshoot this, begin by simplifying your selection. Experiment with different resolution settings. ​@Colton Ecan you help further? You might also be interested in upvoting this related product feedback post:

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