GIFs not working at all

Hi ​@Amotter83, to confirm, are you following instructions for inserting Gifs into Lucidchart as outlined here?

I use what’s embedding in Lucid. Once I click on the GIFs link - nothing happens. I am able to get Emojis and Icons though. I was able to get GIFs until this week.

​@Amotter83, could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

When I switch to incognito; I dont even get the option for a GIF: 

​@Amotter83 interesting, could you share a temporary Document Support PIN for this example document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks for checking back in Becca! Here is the PIN: du48AbCiWwGSbQ163685152

Hi ​@Amotter83 I was not able to replicate the issue in this document. To investigate further, could you share a Technical Support PIN for your account? Again, this PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. 

iudOJEtBdZSSXAwTpIJQ95Md0Md3vKNqg7163685152

Hi ​@Amotter83 thank you for providing the PIN. I was able to replicate the issue in your account. Would you mind sharing if this issue is occurring for any of your colleagues on your account? 

YES!!! my entire team is experiencing the same thing; AND across multiple lines of business.