Export to Visio VSDX or VSX returning error

Hey @efilardo. I was able to reproduce your issue, and it seems like it is affecting more than just your account. I have reported this to our development team, and I will get back to you with any updates as soon as I can.

@efilardo Our engineers are still working on a fix for this, but we have found that when we change the fill color of my shapes to something other than white, the export is successful for some reason. If you need your export sooner than our engineers can provide a fix, that is something you can try.

I’ll update here again when I know anything new.

@Morgan T Thanks so much for the update. I will hold off on the export for now to give the engineers a chance to fix things, but thanks for letting me know about the alternative.

@efilardo Just another update - it looks like Visio export is working as expected now, but I’m noticing that in your document, it still is not working. There may be a bug in that document specifically. I did test copying and pasting as described in the “Best answer” above, and it worked. Would you mind giving that a try and letting me know if you still continue to have issues?

Hey @efilardo - hopefully the final update here. The engineers released one more fix, and I was able to successfully export your doc without copying and pasting. Please let me know if it does not work for you!

Hi @Morgan T, the export worked! Thank you so much for your help with this and for following up so diligently. 

@efilardo  Happy to help! Please let us know if you have any other issues!

Hi @Morgan T, I faced the same issue, please help me with this PIN: MsH66cUVfldr. The design name is “Pre-Student Flow Diagram”

Hi @minhlee, 

Thank you for the reply! Could you try these troubleshooting steps to see if they resolve the issue: 

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network and disable any VPN’s, ensuring that you are on a strong, stable connection.
• If your export is timing out or your content is the wrong size in the downloaded version, adjusting the content scale can help. To adjust the content scale, infinite canvas must be toggled off.

If the issue persists, please send the following information:

• A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Got the export to VSDX error for 4 documents which I created today:

• jZzi9LvQTw8h
• ww8d8E9YncYU
• usGmz5UBlJDP
• WfE5W74Yvbdn