Solved

Export to Visio VSDX or VSX returning error

Forum|Forum|2 years ago
November 28, 2023
31 replies
597 views

I’m attempting to export a VSDX or VSX file but I keep receiving the error “An error occured. Failed to download.”

Is anyone else having this issue and unable to export?

Best answer by Morgan T

@cbuck

To copy all the content to a new document:

Select all the content by hitting Ctrl-A (Cmd-A on a Mac) OR by dragging your cursor to draw a box around the content.
Copy it by hitting Ctrl-C (Cmd-C on a Mac) OR by right-clicking and selecting Copy.
Open a brand new Lucidchart document.
Paste the content by hitting Ctrl-V (Cmd-V on a Mac) OR by right-clicking and selecting Paste.
Repeat steps 1-4 if you have a multi-page document.

Please let me know if you have any additional questions!

Morgan T

Lucid support team

Hi @cbuck! Thanks for posting in the Lucid Community! I’m sorry to hear that you are having trouble with exporting your document as a VSDX or VSX. Would you mind taking a look at our Troubleshooting: Export or print a document help center article? It has several troubleshooting steps you can take to try and resolve your issue. After going through those options, please let me know if you continue to experience issues!

C

cbuckAuthor

Hi Morgan T, I tried all of the recommendations from the artile and none of them worked.

Morgan T

Lucid support team

Hey @cbuck - I’m sorry to hear that the troubleshooting steps didn’t work for you. Can you please tell me the temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. (Just as an FYI, this Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.)

C

cbuckAuthor

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Morgan T

Lucid support team

Hey @cbuck! Thanks for getting back to me. I was able to reproduce the error you are seeing, but I was able to export the document after I copied the content into a brand new Lucidchart document. Would you mind giving that a try?

C

cbuckAuthor

How do I do that?

Morgan TAnswer

Lucid support team

@cbuck

To copy all the content to a new document:

Select all the content by hitting Ctrl-A (Cmd-A on a Mac) OR by dragging your cursor to draw a box around the content.
Copy it by hitting Ctrl-C (Cmd-C on a Mac) OR by right-clicking and selecting Copy.
Open a brand new Lucidchart document.
Paste the content by hitting Ctrl-V (Cmd-V on a Mac) OR by right-clicking and selecting Paste.
Repeat steps 1-4 if you have a multi-page document.

Please let me know if you have any additional questions!

E

efilardo

Hi there,

I’m having the same issue. My document has multiple pages, so I’ve tried copying the content of one page to another document and then downloading it, but I’m still getting the error regardless of whether I try to download it as a vsdx or vdx file.

Morgan T

Lucid support team

Hey @efilardo . Thanks for reaching out! Can you please tell me the temporary Support PIN for this document? For more information on generating a Support PIN, check out this Help Center article. (Just as an FYI, this Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.)

E

efilardo

Thank you for reaching out so quickly. Here is the support pin: UmCewGzwy16D

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