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I have an individual paid user licence across Lucidchart and Lucidspark. For many years I have made use of export by highlighting specific area and then right clicking to export to PDF, PNG etc

All of a sudden the Export is greyed out. I have followed the help guides by using incognito mode on browser etc and even trying to select a single image yet feature is still not enabled. 

Can anyone advise on whats happening here? 

Hi ​@Gavin Conway 

Have you had a chance to review this post and attempt the recommended steps?

Export grayed out even on paid account | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards