Hi @Gavin Conway
Have you had a chance to review this post and attempt the recommended steps?
Export grayed out even on paid account | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hi @Gavin Conway,
Thanks for posting in the Community! Could you please expand on the specific troubleshooting steps you’ve taken so far? You mentioned using an incognito window, have there been any other measures you've tried? This information will help me narrow down the issue. Were you also able to try exporting again while connected to a different network, ensuring that the connection was strong and stable?
Additionally, @Humas1985 noted in the communtyi post mentioned above that the Infinite Canvas can sometimes cause issues with exporting and it is suggested that toggling this setting off may help resolve the problem. Could you please review that post and let me know if this makes a difference?
If none of these tips help, could you please send the following information:
- A screenshot of any error messages or pop-ups that appear when you attempt to export.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
- A temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Please let me know if you would like to handle this in a more private setting and I can create a support ticket. Thanks!
