I have an individual paid user licence across Lucidchart and Lucidspark. For many years I have made use of export by highlighting specific area and then right clicking to export to PDF, PNG etc
All of a sudden the Export is greyed out. I have followed the help guides by using incognito mode on browser etc and even trying to select a single image yet feature is still not enabled.
Can anyone advise on whats happening here?
Hi
Have you had a chance to review this post and attempt the recommended steps?
Export grayed out even on paid account | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hi
Thanks for posting in the Community! Could you please expand on the specific troubleshooting steps you’ve taken so far? You mentioned using an incognito window, have there been any other measures you've tried? This information will help me narrow down the issue. Were you also able to try exporting again while connected to a different network, ensuring that the connection was strong and stable?
Additionally,
If none of these tips help, could you please send the following information:
- A screenshot of any error messages or pop-ups that appear when you attempt to export.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
- A temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Please let me know if you would like to handle this in a more private setting and I can create a support ticket. Thanks!
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