+1Hello All,
I have a lucidapp Individual Plan and I use this tool from 2018.
Today I found something strange, I can’t more export my diagrams and save them in PNG to attach in my documents.
I see all the links in grey.
It’s a my issue or application issue?
Two weeks ago everything works fine.
All the best
Alessandro Ciappei
Best answer by Zuzia S
Hi
Could you try opening your Lucid account/document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?:
Thanks for your help and patience!
+24Hi
Similar issues have been discussed recently. Could you please take a look at the following post and see if it helps?
Why is Export not available anymore? | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+8Hi
Could you try opening your Lucid account/document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?:
Thanks for your help and patience!
+1Hi everyone,
Thanks for the suggestions. I tried using Incognito mode, but the issue persists.
However, I just tested a different browser, Safari, and I am able to export successfully there. This seems to isolate the problem to Chrome on my Mac. Does anyone have insights into why Chrome specifically might be failing, or what settings I should check?
Best regards,
Alessandro
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