Recent Visio export issues

​@jmarkd this is a known issue. Please refer to these related threads: 

and

Hi ​@jmarkd, thanks for posting in the Lucid Community! Thank you ​@aparrish for your help here.

​@jmarkd Are you still experiencing trouble with this? Would you mind replying to this email with a screenshot of an example affected diagram so I can take a closer look?

Thank you for your help and patience!

Note that only shape outlines are missing in the export. The rest of the lines are fine. 

Hi ​@jmarkd, thanks for this information and your screenshot! I’m sorry for my delay here while I was out of office, but I’m happy to keep looking into this. 

Would you mind trying the following two items and letting me know if these steps help?

1. Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
2. Could you try exporting in an alternative Visio format? I recommend trying both VSDX and VDX formats if you haven’t already - information for export can be found here.  

If those steps don’t resolve this, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on.

This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks in advance for your help and patience! 

1. In a private window, exporting in vsdx and vsd produces the same result: missing lines and boxes.
2. Both formats have the same problem.
3. PIN generated. How can I share the pin safely?

I sent the PIN in a DM

Hi ​@jmarkd, thanks for getting back to me with that additional information and for sharing the PIN over DM. 

I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause.

I will update this thread with any new information about a fix.

Please follow along on this thread for updates, and post any additional questions or concerns below.

Any progress? My visio exports are no longer usable and require a lot of manual work to make them look right.