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Presentation Builder opens every time I open a file

  • April 27, 2026
  • 3 replies
  • 13 views

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How do I make it not do that. It’s annoying. I’ve tried closing it and opening the file again but it keeps popping up. 

 

 

Best answer by Thesenioranalyst

Seems the problem has gone away without my intervention. Thanks for trying to help. 

Comments

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  • Lucid support team
  • April 30, 2026

Hello ​@Thesenioranalyst, thank you for posting in the Lucid Community! 

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post

Could you also try a “hard refresh” on your browser? This forces the browser to ignore the cached version of the page and pull a fresh state from the server.

  • Windows/Linux: Press Ctrl + F5 (or Ctrl + Shift + R).

  • Mac: Press Cmd + Shift + R.

If those don’t resolve the problem, please, let me know so I can continue looking into the issue. Thank you.


Forum|alt.badge.img+2

Seems the problem has gone away without my intervention. Thanks for trying to help. 


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  • Lucid support team
  • May 1, 2026

Hello ​@Thesenioranalyst, I’m glad the issue was resolved. Please, do not hesitate to reach out again if you run into any other questions or issues.