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October 2, 2024
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Page Name field from Master no longer updating correctly in child pages

  • October 2, 2024
  • 16 replies
  • 286 views

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

Best answer by Kelsey Gaag

Hi everyone, 

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

Comments

October 7, 2024

I am also having the same problem with both page names and page numbers, and look forward to a fix.

October 7, 2024

Here's some further detail: 

Page title in each page (tab) is not updating from text in the tab name like it used to; the title of each page is now the title of the last (rightmost) tab’s title. This just started happening on all of our Lucid chart diagrams, even diagrams we have not updated for months. It appears to be a bug or a very inconvenient new feature. :)

I have tried disconnecting from our VPN and that does not help.

I have tried opening Lucid in an in-private browser window and that does not help.

If I try to export any page in the doc a window opens up about Comment-Only Sharing; and when I cancel the export workflow, all of the pages in the doc adopt the name of the page I tried to export.

Kelsey Gaag
Lucidite
October 9, 2024

@Mark Banfield and @Tim Hayes, Thank you for providing additional context into the issue. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Shantel Gillette
Lucid product team
October 10, 2024

Good afternoon all,

I am sending this as an update to let everyone know that we are working on a bug fix, and I just found out that a workaround in the meantime is to disable webGL. This bug only appears while webGL is enabled. To disable webGL navigate to “view” in the top menu, go to the bottom of the list and select “rendering”, and then toggle the webGL off.

I will update again once this bug has been resolved, and you’ll be able to toggle webGL back on.

 

 

Shantel Gillette
October 11, 2024

Good afternoon all,

I am sending this as an update to let everyone know that we are working on a bug fix, and I just found out that a workaround in the meantime is to disable webGL. This bug only appears while webGL is enabled. To disable webGL navigate to “view” in the top menu, go to the bottom of the list and select “rendering”, and then toggle the webGL off.

I will update again once this bug has been resolved, and you’ll be able to toggle webGL back on.

 

 

This does work for me. Thank you for providing a workaround! 😅

Kelsey Gaag
Lucidite
October 18, 2024

Hi everyone, 

Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.