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Question

Lucidspark freezes every time it saves

  • December 12, 2025
  • 1 reply
  • 4 views

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Lucidspark is laggy and freezes constantly, mostly every time it saves, so every 60 seconds or so. It is making work impossible. Sometimes even when it looks like it is not saving. This happens on all files, older ones, new ones, every single file. 

I have tried clearing the cache, updated the browser, closed all Lucidspark boards and opened them again, logged out and back in, tried incognito mode (Using Chrome). Tried using Edge. Shut down the computer and started it again. The same issue happens no matter the location or wifi I’m using. This has been going on for the past 6 months or so and it keeps getting worse. First it happened only occasionally with some boards, now it’s all boards and constant. 

I’m a heavy user, my teammates are not using Lucidspark as much and have not complained about this issue. What can I do to fix this, because it must be fixed. 

Comments

Ambar D
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  • Lucid community team
  • December 12, 2025

Hi ​@Helloh, thanks for posting in the Lucid Community! Sorry you’re experiencing some trouble with your boards, but I’m happy to help.

Are you working in boards that contain a large amount of images or GIFs? If so, I recommend reducing the among of images and GIFs on the document as described in this article. You can try to split a large document into multiple smaller documents. 

Additionally, can you try toggling WebGL off and letting me know if that helps? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post.

If you’re still having trouble, can you please send a Technical Support PIN for your account? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. This will allow me to take a closer look at the issue you’re experiencing. Please navigate to your Account Settings to generate this PIN. For more information on generating a Support PIN, check out this Help Center article.