Skip to main content
Answer

Lucidscale view scrolls when "Hosted Zone" is checked

  • August 29, 2025
  • 5 replies
  • 37 views

Forum|alt.badge.img+1

All our view which has “Hosted Zone” check box ticked are not stable.

It gives a feeling as if the is getting scrolled down and you will be able to see the side scroller continuously moving down or trying to move down.

 

This is not a great user experience for our users when we are trying to onboard them to CloudAccelerator.

 

Can you please help fix this Bug with priority.

Best answer by Leianne C

Hi ​@vijoshi03, thank you for trying disabling WebGL and confirming that you submitted a support ticket. I see that someone from our team is assisting you there. Please refer to the ticket for further correspondence. 

If you have any questions, please feel free to let us know - we are here to help! 

Comments

aparrish
Lucid Legend Level 7
Forum|alt.badge.img+15
  • Lucid Legend Level 7
  • August 30, 2025

@vijoshi03

Submit a ticket to our Product Support team if your request requires support on the back-end.


Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • September 2, 2025

Hi ​@vijoshi03, thank you for posting in the community. To confirm, is this happening to a specific Lucidscale model or any model where you have ‘Hosted Zones’ checked? This will help us determine if it is document specific. 

Can you please also try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post

I hope this helps. Please let us know if you see any changes after the above step or if you have any questions!

 


Forum|alt.badge.img+1
  • Author
  • September 2, 2025

Hey Team, 

We are seeing this issue is with all LucidScale views.

Just tried disabling WebGL, and it doesnt help.


Forum|alt.badge.img+1
  • Author
  • September 2, 2025

Raised product support ticket


Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • Answer
  • September 3, 2025

Hi ​@vijoshi03, thank you for trying disabling WebGL and confirming that you submitted a support ticket. I see that someone from our team is assisting you there. Please refer to the ticket for further correspondence. 

If you have any questions, please feel free to let us know - we are here to help!