Lucid support team

Lucidchart documents are not saving

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If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.

Changes or Edits Not Saving ⏳

Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.

If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article mentioned above.

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M

monica1770

I have lost HOURS worth of work twice now. It seems to be triggered by CTRL + Z undo. The work is not found in any version history and undoes several actions. Is there any way to retrieve my work?

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Ambar D

Lucid community team

Hi @monica1770,

Thanks for adding to this thread and I’m sorry that you’re having trouble with locating your work. I’m happy to help! To clarify, have you lost your documents or is work within your documents missing?

Here are a few first steps I recommend:

Can you try opening the document in a Chrome Incognito browsing session? This often improves performance by starting a fresh cookie session and disabling your extensions. If you can see your work from the docs list, but it’s gone once you open your document, then check out this Community post (in English)!
If you have access to the feature, you can also check the revision history to see if the changes are there. Please see this article for information on how to restore from a previous version.
It is also worth noting that saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.

Important note: If you have not yet lost the work and your Lucidchart document continuously shows "saving", it is important that you do not close your document, refresh your browser, or restart your computer until your work is saved. To proceed with your work, you can copy the content of your document to another Lucidchart document by following the steps in this article.

After trying the steps above, if the issue persists, please provide as much of the following information as you can:

The time (and time zone) you opened your document to begin editing.
The time you finished editing and closed the document.
Which edits were not saved.
A detailed account of the time frame when you noticed your edits were not saved.

Thank you for your help and patience.

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RAJIB KUNDU

I am unable to view and access old Orgcharts that I have been using for years. I could not find those to edit or retrieve them. Please assist

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Ambar D

Lucid community team

Hi @RAJIB KUNDU, I’m sorry that you’re having trouble with locating your org charts. I’m happy to help!

I first recommend the following steps:

Double check that you're in the correct account. Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post.
If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

If none of these options work, please provide the document name if possible. I may be able to locate the document that way.

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Changes or Edits Not Saving ⏳

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