Lucidchart documents are not saving

I have lost HOURS worth of work twice now. It seems to be triggered by CTRL + Z undo. The work is not found in any version history and undoes several actions. Is there any way to retrieve my work? 

Hi ​@monica1770, 

Thanks for adding to this thread and I’m sorry that you’re having trouble with locating your work. I’m happy to help! To clarify, have you lost your documents or is work within your documents missing? 

Here are a few first steps I recommend: 

• Can you try opening the document in a Chrome Incognito browsing session? This often improves performance by starting a fresh cookie session and disabling your extensions. If you can see your work from the docs list, but it’s gone once you open your document, then check out this Community post (in English)!
• If you have access to the feature, you can also check the revision history to see if the changes are there. Please see this article for information on how to restore from a previous version.
• It is also worth noting that saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.

Important note: If you have not yet lost the work and your Lucidchart document continuously shows "saving", it is important that you do not close your document, refresh your browser, or restart your computer until your work is saved. To proceed with your work, you can copy the content of your document to another Lucidchart document by following the steps in this article.

After trying the steps above, if the issue persists, please provide as much of the following information as you can:

• The time (and time zone) you opened your document to begin editing.
• The time you finished editing and closed the document.
• Which edits were not saved.
• A detailed account of the time frame when you noticed your edits were not saved.

Thank you for your help and patience.