Skip to main content
hamburger menu
+ Create a topic
Question

Lucid PWA opens documents in new browser window instead of app

  • August 10, 2026
  • 2 replies
  • 19 views
M
Forum|alt.badge.img

I’ve come back to Lucid to start documents for a new program and seen a massive shift in behavior of the Progressive Web App.

When I launch the app, it takes me to my home. All good. When I try to open a document, it bounces me to a standard browser tab. Not good.

 

I updated chrome to the latest, Version 151.0.7922.109 (Official Build) (64-bit), on Win 11. Then uninstalled the PWA, closed chrome, restarted the computer, and re-installed the PWA after logging in (Home), to get the same new-browser tab behavior.

 

Digging in, it looks like the scope of the PWA as reported by chrome (chrome://apps/ → App Settings → Supported Links) is limited to “lucid.app/documents/*”. However, lucidchart documents open in “lucid.app/lucidchart/*” and “lucid.app/lucidspark/*”.

It looks like lucid needs to update the manifest for the PWA or is there something I’ve managed to overlook?

Thanks,

Comments

Ambar D
Forum|alt.badge.img+15
  • Ambar D
  • Lucid community team
  • August 11, 2026

Hi ​@MHawkins VMT, thank you for posting in the Lucid Communnity! I’m happy to help!

First, I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

  • Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
  • Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

  • The details of the device you’re using to help us take a closer look.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

M
Forum|alt.badge.img
  • MHawkins VMT
  • Author
  • August 11, 2026

Hi ​@Ambar D, I’m not sure how to open a PWA in a private / incognito tab since the whole point of the PWA is to eliminate the tabs. I can tell you this happens on 2 different Window 11 PCs on different networks, one internal work network, one at home, but the same version of chrome.

 

The PCs ThinkPads: AMD Ryzen 7 PRO 7840U, Radeon 780M, Windows 11 24H2 build 26100.8893, and Google Chrome Version 151.0.7922.109 (Official Build) (64-bit).

The final red line starting with “POST” is the line that shows up after I click open on a document and a new standard browser tab opens in another window.
 

 

Level up your skills & unlock exclusive perks!

Join Lucid Legends
Lucid Software Inc. Supplemental Community TermsAccessibility statement

Get Started

Products

Solutions

Company

Resources

Privacy Legal Cookie privacy choices Cookie policy Your privacy choices
© 2026  Lucid Software Inc.