When I click on the Page Thumbnail feature in LucidChart at the bottom Left Side of the screen, I am getting a series of blank pages… Before they would have thumbnails of the page drawings. I use these for a directory page that I create page links with.
I have pasted below the “Page Thumbnail” image I get when I click on the “Quad Box” Button to the left of the first drawing page...
As you can see their are no thumbnails showing up.
Best answer by Zuzia S
Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please provide the following information so I can take a closer look?
Thanks so much for your help and patience!
+6Hi,
Did you check the diagnostic page to see if anything is off (especially the Renderer section) ?
If there are too many browser windows, restarting your browser might help.
Regards
+8Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please provide the following information so I can take a closer look?
Thanks so much for your help and patience!
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