Lucid AI error code when creating an org chart: “Something went wrong on our end”

​@NSAUL So this has happened multiple times even with simpler prompts.

Could you provide the following in a ticket to our Product Support team:

• The prompt you used
• A screenshot of any error messages that popped up
• When filling out the ticket, please answer the following: Does it happen in multiple documents? Have you tried a new browser? Have you tried a new device? Have you tried resetting the router? Do you have WiFi or Internet issues on your mobile devices as well? Were you copying and pasting text during any of those iterations? 

-The Lucid Legends Team

Hi ​@NSAUL, thank you for your post and thank you ​@aparrish for chiming in!

Indeed, could you try generating your Org Chart in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please provide the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

Hi, I’m experiencing the same issue and already clear my cashe and use an incognito window, which didn’t work. How can you help?

same i am getting the similar issue, i have tried in private window and checked all the steps provide above  but nothing working out

same i am getting the similar issue, i have tried in private window and checked all the steps provide above  but nothing working out

Failed to load resource: the server responded with a status of 403 ()
c683f19529db1ef3b479068529fa962717b7c95cee8dbbeaff0e1ee04875c0.js.gz:13  AggregateError
    at 6c30499dde349a88d304592395571a3818c61baacc1506cff8794cdc067f37.js.gz:304:301
    at Generator.throw (<anonymous>)
    at c (8ece7a9c1b2712027fa1ebbbc276f498684bef557f3f705ff3c6d197122a43.js.gz:1:127)
    at u.invoke (4b36cc07ed1b1c726058e12c4655930590ad844565800e2adf3e3040635586.js.gz:12:7719)
    at $.run (4b36cc07ed1b1c726058e12c4655930590ad844565800e2adf3e3040635586.js.gz:12:2295)
    at 4b36cc07ed1b1c726058e12c4655930590ad844565800e2adf3e3040635586.js.gz:13:557
    at u.invokeTask (4b36cc07ed1b1c726058e12c4655930590ad844565800e2adf3e3040635586.js.gz:12:8344)
    at $.runTask (4b36cc07ed1b1c726058e12c4655930590ad844565800e2adf3e3040635586.js.gz:12:2936)
    at X (4b36cc07ed1b1c726058e12c4655930590ad844565800e2adf3e3040635586.js.gz:12:10534)
globalConsole.<computed> @ c683f19529db1ef3b479068529fa962717b7c95cee8dbbeaff0e1ee04875c0.js.gz:13
users.lucid.app/userAvatars/218731873:1   Failed to load resource: the server responded with a status of 404 ()
/users/teamToJoin/chart:1   Failed to load resource: the server responded with a status of 404 ()
users.lucid.app/accounts/214438036/spark/subscription:1   Failed to load resource: the server responded with a status of 404 ()
documents.lucid.app/documents/2be9c463-5945-4279-8b09-70381da0be7e/attributes/embedded:1   Failed to load resource: the server responded with a status of 404 ()
documents.lucid.app/documents/2be9c463-5945-4279-8b09-70381da0be7e/attributes/embedded:1   Failed to load resource: the server responded with a status of 404 ()
documents.lucid.app/accounts/214438036/retentionPolicy:1   Failed to load resource: the server responded with a status of 404 ()
activity.lucid.app/users/218731873/activities/comment/2be9c463-5945-4279-8b09-70381da0be7e/recent:1   Failed to load resource: the server responded with a status of 404 ()
activity.lucid.app/users/218731873/activities/documentShared/2be9c463-5945-4279-8b09-70381da0be7e/recent:1   Failed to load resource: the server responded with a status of 404 ()
documents.lucid.app/documents/2be9c463-5945-4279-8b09-70381da0be7e/attributes/embedded:1   Failed to load resource: the server responded with a status of 404 ()
gravatar.com/avatar/21ed69fb25df91cb7c187e314ef590ec67dbbac8479789b134e6f9f5175de88f?s=32&d=404:1   Failed to load resource: the server responded with a status of 404 (Not Found)
ai.lucid.app/evo-tool-call:1   Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1   Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1   Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1   Failed to load resource: the server responded with a status of 500 ()
Please find the java console

Hi ​@sandeep dachepalli and ​@Shanta, thanks for reaching out! I am very sorry for the issue you are experiencing.

Our Development Team is urgently looking into this, and we expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes.

Feel free to let me know if you have any further questions. Thanks for your help and patience!