@NSAUL So this has happened multiple times even with simpler prompts.
Could you provide the following in a ticket to our Product Support team:
- The prompt you used
- A screenshot of any error messages that popped up
- When filling out the ticket, please answer the following: Does it happen in multiple documents? Have you tried a new browser? Have you tried a new device? Have you tried resetting the router? Do you have WiFi or Internet issues on your mobile devices as well? Were you copying and pasting text during any of those iterations?
-The Lucid Legends Team
Hi @NSAUL, thank you for your post and thank you @aparrish for chiming in!
Indeed, could you try generating your Org Chart in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please provide the following information so I can take a closer look?
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
