Issues improting from Jira to Lucid

Forum|Forum|3 years ago
August 8, 2023
12 replies
57 views

I can successfully complete an advanced search and find the desired list of Jira tickets . When I then try to import to an active matrix I get a failure to import message.

I have previously been able to do this .

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Adrian BAuthor

I can assure you I have not done as you suggested but have imported Jira tickets into a dynamic matrix in exactly the same way … but have a for if dynamic matrix with more functionality.. ie the ability to filter both axes of the matrix … that’s what i’d like for all dynamic matrices please

Phillip W

Lucid support team

Hey Adrian

Thank you for the response and thank you for the additional context! This type of dynamic matrix is ONLY available for Jira Cards using the integration. So if you have used the native dynamic matrix functionality it would be the "BETA" version and would look like your initial screenshot however if you integrate with Jira and import cards into a matrix the table will look like the latest screenshot you've shared.

If this is not consistent with what you are seeing would you mind to reach out to us directly at support@lucidchart.com -- we would be happy to take a closer look 😎

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