+1We’re currently experiencing an issue with the PDF extraction feature and wanted to check if anyone else has encountered something similar.
When attempting to extract content from a PDF, the tool continues loading for around 15 minutes before ultimately failing. This is consistently reproducible across multiple files.
Has anyone seen this behaviour before or found a workaround?
Best answer by Ambar D
Hi
While they continue digging into this, they did recommend a few steps that may help performance in the meantime:
While this is not a perfect solution by any means, we’ve found that the specific steps above help to improve the performance here. While this is being worked on, we suggest trying the above to see if it helps you continue your work for the time being.
Please let me know if you have any additional questions. I will update this thread with any new information about a fix.
+15
If none of the four troubleshooting steps work, there are additional steps in this resolved thread:
Hi, I don’t encounter problems with exporting the content in PDF, and probably the links from Aparrish will be handy for solving any occurring issue.
Nevertheless, I see that you mention actually “EXTRACTION FROM PDF”, so do you mean that you are trying to IMPORT some of PDF content into document?
+1Hi Victor
Yes, that is correct. We’re experiencing issues with the IMPORT of PDF content into a document (using the PDF extraction feature)
Hi Victor
Yes, that is correct. We’re experiencing issues with the IMPORT of PDF content into a document (using the PDF extraction feature)
If you are trying to do it via File->Import Data→PDF, then I think multi-page docs are not supported, at least when I tried it last time.
I guess if you provide the exact sequence of actions, it will help to determine the issue.
+1Hi Victor
We regularly extracted multi-page exports in LucidSpark (excluding the last 2 weeks we’ve been experiencing this issue)
We start by importing the PDF, then we click on “import thumbnails” (see screenshots below)
+8Hi
I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.
+2I’m also experiencing this problem with importing thumbnails from pdfs and other documents. Lucid seems to get stuck in the “Running virus scans...” step. Is there an update or work around?
+12
Hi all, I have good news!
Our development team has let me know that the issue should now be resolved. I’m sorry for any inconvenience this may have caused.
If you’re still seeing the issue or have any other questions, feel free to reach out in this thread.
+2Thanks
+12Hi
Could you share a temporary Document Support PIN for this document? This will help our teams take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
I hope to have a new update to you shortly!
In the meantime, would you try this again in an incognito window? I tried that on my end and had a bit more success in incognito. For help with opening an incognito window, please see this community post.
+1Hi
Thank you for the update.
The issue is still occurring in certain cases. It seems that while most team members are now able to upload and extract documents successfully, the problem persists when attempting to process more than one document onto the same Lucid.
+12Hi
After selecting ‘import thumbnails, you may be experiencing long load times or your document may be stuck in the process of ‘Converting 1 link’ and ‘Running virus scans’ as shown below.
I apologize for any disruption this may cause. I have reported this to our development team and I will update this thread with any new information about a fix.
+2
I made an example board for you containing two PDF documents and some screen shots. Support PIN: duALz1La5piCnT3LAXCTC57Hg2uOQfjTyU180012012
+12
I’ve added your comment and Document Support PIN, along with
They’re actively investigating this, and I hope to have an update for you soon!
+1Hi
Do you have any feedback on this issue?
We’re still unable to import thumbnails from PDF documents.
Thank you.
+12Hi
While they continue digging into this, they did recommend a few steps that may help performance in the meantime:
While this is not a perfect solution by any means, we’ve found that the specific steps above help to improve the performance here. While this is being worked on, we suggest trying the above to see if it helps you continue your work for the time being.
Please let me know if you have any additional questions. I will update this thread with any new information about a fix.
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