Issue with PDF thumbnail extraction feature

​@Mari Clift thanks for sharing what you’ve already tried. Lucid has a troubleshooting article for this exact thing: https://help.lucid.co/hc/en-us/articles/17988548286100-Troubleshooting-Export-or-print-a-document#export-failed

If none of the four troubleshooting steps work, there are additional steps in this resolved thread:  

Hi, I don’t encounter problems with exporting the content in PDF, and probably the links from Aparrish will be handy for solving any occurring issue.
Nevertheless, I see that you mention actually “EXTRACTION FROM PDF”, so do you mean that you are trying to IMPORT some of PDF content into document? 

Hi Victor
Yes, that is correct. We’re experiencing issues with the IMPORT of PDF content into a document (using the PDF extraction feature)

If you are trying to do it via File->Import Data→PDF, then I think multi-page docs are not supported, at least when I tried it last time.
I guess if you provide the exact sequence of actions, it will help to determine the issue.

Hi Victor

We regularly extracted multi-page exports in LucidSpark (excluding the last 2 weeks we’ve been experiencing this issue)

We start by importing the PDF, then we click on “import thumbnails” (see screenshots below)

Hi ​@Mari Clift, thank you for posting in the Community and thank you so much ​@aparrish and ​@Viktorfor chiming into this thread!

I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.