I just started experiencing an issue where I can no longer create a line originating from shape group.
Prior to this issue, I had several shapes within a “group”, and would click on that shape group to get the little purple circle to show up, then drag that to another shape to create/connect the line. This has never been an issue before.
However, when I click on that shape group now, the purple circle never appears. If I click on a single, ungrouped shape, the circle appears, and I can create lines just fine. Also, if I ungroup the group, I can connect lines from the individual shapes that were within that group. But I can no longer draw a line from the group itself.
I tried looking for settings that might control this (i.e. View / Enable Line Connections), but couldn’t find anything that might have changed this behavior.
Is there a setting to get this working again? Or is this possibly some sort of bug?
Would you be willing to post a share link (view permissions only) so we can see the problem?
Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot or screen recording of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
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