I can't import data

Question

Hi, I am trying to import data for an org chart. when I click the .csv option and then Next, nothing happens, nor does it with the Excel option.

I notice that other windows are not working in the platform, i.e.: the link to account information in Lucidchart under my icon doesn’t open a new page.

I don’t have pop-ups blocked, they are allowed.

Please help.

Nathalie

Ambar D · Answer

Hi ​@NathalieBee, thank you for posting in the Lucid community! Sorry you’re having trouble, but I’m happy to help.First, I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?If those don’t resolve the problem, can you please send the following information so I can take a closer look?A screenshot of the issue.A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).Thanks in advance for your help and patience!

Create an account in the community

Log in to the community

Scanning file for viruses.

This file cannot be downloaded