My license was recovered on 13th Oct, and about 3 days later, I get the license again.
But when I login in the lucidchart, I find that I can’t see all my previous document in past 5 years.
is there any way I can recover it?
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Hi
The best way to regain access to them is to reach out to your admin,
To learn more
documents are all missing | Community
My documents through license transfers away and back | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
Hi
To share more context: If you are a user on an Enterprise account as a part of the process of admins removing user’s licenses, your documents will likely be transferred to another team member. We recommend reaching out to your internal IT team or application admins about locating your documents and re-granting licenses.
Feel free to let us know if you have any questions!
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