Lucid support team

From Jamboard to Lucidspark: Ask questions and get support here

Forum|Forum|2 years ago
September 28, 2023
48 replies
968 views

If you’re new to Lucid and you’re coming from Jamboard, welcome!

On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.

This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.

Here are some of our best resources we recommend starting with:

Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards.
Read our Transition from Jamboard to Lucidspark help center article for a 1:1 comparison of features between Jamboard and Lucidspark, see how to replicate your Jams in Lucidspark, and get the insider’s scoop on integrations.

Additional resources for educators:

See the Welcome to Lucid for Education help center article to learn more about our free educational plan, recommended integrations, and more resources.
Explore the Lucid for Education homepage for more ideas on how to use Lucid in the classroom, find lesson plans, use templates, and browse educator resources.

Ask your questions in the thread below. And feel free to use this space to share tips and tricks you’ve found that may help others as well!

This topic has been closed for replies.

Pinned Reply By Micah

The Jambord import tool is no longer available in Lucid. For alternative methods of working with PDFs of your Jams in Lucid, please view this community post:

For additional information, refer to this Transition from Jamboard to Lucidspark from our help center.

Show previous replies

Kelsey Gaag

Lucidite

Hi @May ,

Thank you for clarifying! The Jamboard import will not work without your Gmail and Lucid account address matching.

However, as a workaround, you could create a new Lucid account with your Google email address and connect your account to Google Drive. Once they are linked, you can then import your Jamboards and share them with your Lucid work account. Then, you can transfer ownership of these documents from you personal Lucid account to your work Lucid account by following the steps in this Transfer Lucid Documents help article.

Please let me know if you have any questions or concerns!

B

bshumylo

Hi!

I did everything according to the instructions.

I've read all the posts in this thread and made reconnection.

Likewise, I have the same Gmail for Lucid and Jamboard.

However, I have the same problem: I get repeatedly asked for access to Google Drive and so on in a circle. That is, I don't even go to the point: choosing a board because I can't see the contents of Google Drive.

Can you help me, please?

L

lorena.schizzi

Ho fatto tutto secondo le istruzioni ma quando cerco di importare una qualunque jamboard in lucid appare l’avviso Non è stato possibile importare 1 tavole.

Cosa posso fare?

Amelia W

Lucid support team

Hi @bshumylo, thanks for adding to the thread! It sounds like you may be running into an authentication loop. I would recommend reviewing the following post to troubleshoot this issue:

Please let me know if the issue persists!

Ciao, @lorena.schizzi, grazie per aver aggiunto al thread! Sembra che potresti imbatterti in un ciclo di autenticazione. Consiglierei di rivedere il post precedente per risolvere questo problema.

Per favore fatemi sapere se il problema persiste!

L

lorena.schizzi

Ho eseguito tutto ciò che è indicato in RISOLUZIONE DEI PROBLEMI ma il problema persiste.

Come posso fare?

Amelia W

Lucid support team

Ciao @lorena.schizzi, puoi inviare uno screenshot del messaggio di errore che ricevi? Apprezzo il vostro aiuto e la vostra pazienza!

M

minuetto

Ciao,

sono riuscita ad importare la maggiore parte delle mie Jamboard, ma per alcune mi arriva un messaggio di problema durante l'importazione del documento. Cosa posso fare?

M

minuetto

Hi,

I’ve migrated my Jamboards successfully but I’m confused at the layout when I open my Jams in Lucid. All the frames seem to be squished into one page. I would like to be able to open each of the tiny frames to present each frame as a slide. Your help is appreciated.

Anch'io ho lo stesso problema...puoi aiutarmi a capire come fare? Grazie!

Amelia W

Lucid support team

Ciao @minuetto, grazie per aver aggiunto a questo thread! Ti consiglio di consultare il nostro articolo sull'importazione di file Jamboard in Lucidspark per istruzioni su come trasformare i tuoi Jam esistenti in bacheche Lucidspark modificabili. Se continui a visualizzare un messaggio di errore, ti dispiacerebbe condividere uno screenshot in modo che io possa capire meglio cosa vedi?

Con la tua seconda domanda, puoi chiarire: sei in grado di separare le sezioni della pagina quando vengono importate insieme? Se utilizzi la nostra funzionalità modalità presentazione, puoi selezionare aree delle immagini per presentarle individualmente. Se il problema continua a persistere, puoi inviare un PIN di supporto temporaneo per questo documento? Ciò mi consentirà di dare un'occhiata più da vicino al problema che stai riscontrando. Per ulteriori informazioni sulla generazione di un PIN di supporto, consulta questo articolo del Centro assistenza. Apprezzo il vostro aiuto e la vostra pazienza!

(English Translation below)

Hi @minuetto, thanks for adding to this thread! I would recommend reviewing our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. If you continue to see an error message, would you mind sharing a screenshot so I can better understand what you’re seeing?

With your second question, can you clarify, are you able to separate the sections of the page when they are imported together? If you are using our presentation mode feature, you can select areas of the images to present them individually. If the issue continues to persist, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. I appreciate your help and patience!

M

minuetto

Ciao @minuetto, grazie per aver aggiunto a questo thread! Ti consiglio di consultare il nostro articolo sull'importazione di file Jamboard in Lucidspark per istruzioni su come trasformare i tuoi Jam esistenti in bacheche Lucidspark modificabili. Se continui a visualizzare un messaggio di errore, ti dispiacerebbe condividere uno screenshot in modo che io possa capire meglio cosa vedi?

Con la tua seconda domanda, puoi chiarire: sei in grado di separare le sezioni della pagina quando vengono importate insieme? Se utilizzi la nostra funzionalità modalità presentazione, puoi selezionare aree delle immagini per presentarle individualmente. Se il problema continua a persistere, puoi inviare un PIN di supporto temporaneo per questo documento? Ciò mi consentirà di dare un'occhiata più da vicino al problema che stai riscontrando. Per ulteriori informazioni sulla generazione di un PIN di supporto, consulta questo articolo del Centro assistenza. Apprezzo il vostro aiuto e la vostra pazienza!

(English Translation below)

Hi @minuetto, thanks for adding to this thread! I would recommend reviewing our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. If you continue to see an error message, would you mind sharing a screenshot so I can better understand what you’re seeing?

With your second question, can you clarify, are you able to separate the sections of the page when they are imported together? If you are using our presentation mode feature, you can select areas of the images to present them individually. If the issue continues to persist, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. I appreciate your help and patience!

Ecco la schermata che mi si presenta…

Grazie per la disponibilità e la cortesia.

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