Lucid support team

From Jamboard to Lucidspark: Ask questions and get support here

Forum|Forum|2 years ago
September 28, 2023
48 replies
968 views

If you’re new to Lucid and you’re coming from Jamboard, welcome!

On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.

This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.

Here are some of our best resources we recommend starting with:

Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards.
Read our Transition from Jamboard to Lucidspark help center article for a 1:1 comparison of features between Jamboard and Lucidspark, see how to replicate your Jams in Lucidspark, and get the insider’s scoop on integrations.

Additional resources for educators:

See the Welcome to Lucid for Education help center article to learn more about our free educational plan, recommended integrations, and more resources.
Explore the Lucid for Education homepage for more ideas on how to use Lucid in the classroom, find lesson plans, use templates, and browse educator resources.

Ask your questions in the thread below. And feel free to use this space to share tips and tricks you’ve found that may help others as well!

This topic has been closed for replies.

Pinned Reply By Micah

The Jambord import tool is no longer available in Lucid. For alternative methods of working with PDFs of your Jams in Lucid, please view this community post:

For additional information, refer to this Transition from Jamboard to Lucidspark from our help center.

Show previous replies

P

Pascale

Thank you Knield for your quick support and response, I managed to do it now.

Kelsey Gaag

Lucidite

@Pascale Happy to help! Please let me know if you have any other questions!

H

Heyfa

Hi @Ashley C , I have been following the step by step guide to migrate my Jams, but for some reason, I am unable to import my Jams. After I authenticate, I dont see my Jams to select and import.

Hi, I have the same problem. When I authenticate, the same google page reappear and I dont see my Jams to select and import.

I have the same problem too! I tried it in Chrome and other browsers. It just won’t work. Takes me on the exact same loop as described later in this thread by @FrenchTeacher

Leianne C

Lucid support team

Hi @Heyfa, thank you for continuing this thread. If you haven’t already, could you please give the steps outlined in my colleague Kelsey’s comment a try? Please let us know if you see any changes after trying this!

Hi @Mr Gee,

Thank you for posting in the Lucid Community! Do you mind trying the following steps to see if they resolve the issue?

Login into your account and go to Account Settings
Click on Apps & Integrations > Lucidspark
Navigate to Google Drive
Unlink your account and then refresh your page
Relink Google Drive to your account (make sure it is linked to the correct account)

Please let me know if you have any additional questions or if this does not resolve the issue.

P

pewgar

Hi @knield

Tank you for your help. I send many screenshots : first in settings of lucidspark

then three scans when I try t connect my google drive account.

After this 3 pages, I return into the fisrt page and I can’t register, it’s look like the connexion with google doesn’t work.

im still having this issue, though i created a lucid account with a protonmail email, how was this solved?

if needed i can provide screenshots myself. also is there support from importing images? this problem persists on mobile. the second page looks a little different for me as it just excludes the other account on my laptop.

Leianne C

Lucid support team

Hi @pewgar, thank you for continuing this thread. If you haven’t already, could you please give the steps outlined in my comment above yours a try and let us know if you see any changes after trying that?

Let us know if you have any questions!

M

May

Hi , I’m new to Lucid Spark and trying to import a Jamboard file. Whenever I try, it says

Lucid Software has this access

You can always remove any access in your Google Account.

See, edit, create, and delete only the specific Google Drive files you use with this app

and then puts me back to the first screen without giving me the chance to select a flle.

I’ve followed the guidance above and checked that I am logged into my gmail account - I’ve logged out and back in just to make sure. . Lucidspark is not showing as being linked to Google but when I follow the link instructions it just takes me back to the same screen and it is still not linked.

Kelsey Gaag

Lucidite

Hi @pewgar,

Sorry for the late response! Are you still experiencing this issue? Can you check that your Google email address matches the email address associated with your Lucid account? This is necessary for the link to function. Can you provide screenshots of the issue?

Kelsey Gaag

Lucidite

Hi @May,

Can you check that your Google email address matches the email address associated with your Lucid account? This is necessary for the link to function.

Would you mind unlinking and relinking to your Google account? If the issue persists can you priovide screenshots of the issue you are seeing? Thanks for your help and patience!

M

May

Hi knield,

That will be the problem because my google account is personal and the Lucid Account is work. Its not a huge issue as it is really only a couple of Jamboards with limited information so it will be easier to recreate in LUCID rather than trying to download if it is not straightforward ! Thanks very much for your help.

May

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