Solved

Extract thumbnails from imported slide deck in Lucidchart

Forum|Forum|2 years ago
May 10, 2024
11 replies
216 views

Moving over from Miro to Lucid, bear with me please (TIA).

In Miro, you can drag&drop a PPT onto the canvas, right-click and go “extract pages”, which creates a set of individual slide images from the source PPT.

I was a bit hoping the Lucid “Extract Thumbnails” would work the same, alas it doesn’t. Is there any other way to mimic that feature, or is it simply not available? (If so, please add!)

tx, Zoran

Best answer by Kelsey Gaag

Hi @ZoranC,

Could you try the following to steps to see if they resolve the issue?

Could you try this feature in a private or incognito window help us narrow down the potential cause?
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).
Can you check that you put the correct presentation in your document?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

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Kelsey Gaag

Lucidite

Hi @Antoine,

Thank you for the feedback! As for the issue you ran into, can you try the following steps to help narrow down the issue?

Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

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