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November 28, 2023
Solved

Export to Visio VSDX or VSX returning error

  • November 28, 2023
  • 31 replies
  • 597 views

I’m attempting to export a VSDX or VSX file but I keep receiving the error “An error occured. Failed to download.”

Is anyone else having this issue and unable to export?

Best answer by Morgan T

@cbuck

To copy all the content to a new document:

  1. Select all the content by hitting Ctrl-A (Cmd-A on a Mac) OR by dragging your cursor to draw a box around the content.
  2. Copy it by hitting Ctrl-C (Cmd-C on a Mac) OR by right-clicking and selecting Copy.
  3. Open a brand new Lucidchart document.
  4. Paste the content by hitting Ctrl-V (Cmd-V on a Mac) OR by right-clicking and selecting Paste.
  5. Repeat steps 1-4 if you have a multi-page document.

Please let me know if you have any additional questions!

 

Comments

Kelsey Gaag
Lucidite
February 27, 2025

Hi ​@tj101

Thank you for trying those steps! Can you provide a screenshot of the associated Javascript Console output after the export fails?  You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Could you also try removing / replacing the custom fonts to see if that helps the export?